Discovery Call Required for NEW Therapy Clients

As a new therapy client, you’ll first need* to schedule a 15-minute free online therapy Discovery Call prior to scheduling your intake and ongoing therapy appointments so that you can make sure your chosen clinician is a great fit for you.

SCHEDULE A FREE DISCOVERY CALL

Upon scheduling your Discovery Call, you will be required to enter your credit card information. A fee of $50.00 will be charged to your card if you don’t show up to your Discovery Call appointment within 10 minutes of the appointment start time. If the credit card on file is declined, a $25 fee will be assessed. Thank you for your understanding and for helping our practice run efficiently!

*Kaiser (SoCal) clients are referred directly by Kaiser so do not attend a Discovery Call before being scheduled by Kaiser for a Kaiser Assessment Intake session.

THERAPY FEES

Each clinician sets their own fee schedule for sessions. Please visit your chosen clinician’s profile to view their rates. Other fees that may be accrued by clients are detailed in our Informed Consent. You will sign this form before you engage in therapy services with your clinician.

We accept the following forms of payment:

• Visa
• MasterCard
• American Express
• Discover
• Diner‘s Club
• JCB
• Some Insurance Benefits

This includes HSA (health savings account) cards and FSA (flex savings account cards). However, HSA and FSA cards must have a Visa, Discover, MasterCard, or American Express logo on the card. When paying by credit card, the credit card must be in the Client’s name.

Your payments are processed online through your secure client portal in our electronic health records system, TheraNest.

Good Faith Estimate Notice
Private Pay clients have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.  For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.

Use Your Insurance Benefits!

IN-NETWORK BILLING

When you’ve been referred to us directly (instead of attending a Discovery Call) from an insurer with whom your clinician is contracted, we will bill your insurance directly for your therapy. You will be responsible for paying us, according to our Informed Consent, for any fees your insurance doesn’t cover.

ALMA CLIENT INSURANCE & EAP BILLING

When you schedule a Discovery Call to use an insurance we bill through Alma, we contract with Alma to have them bill your insurance or EAP directly for your therapy. You will be responsible for paying us, according to our Informed Consent, for any fees your insurance or EAP doesn’t cover. You can jump to our Alma profile to see we’re in-network with your insurer or EAP. Then, schedule a Discovery Call in Acuity.

HEADWAY CLIENT INSURANCE BILLING

When you schedule a Discovery Call to use an insurance we bill through Headway, we contract with Headway to have them bill your insurance directly for your therapy. You will be responsible for paying us, according to our Informed Consent, for any fees your insurance doesn’t cover. You can jump to our Headway profile to see if we’re in-network with your insurer. Then, schedule a Discovery Call in Acuity.

OUT-OF-NETWORK BILLING

We’ve partnered with Mentaya, a service that streamlines getting reimbursed for your therapy sessions through out-of-network benefits.

Mentaya is perfect if you:
• have out-of-network benefits,
• feel overwhelmed by superbills and insurance,
• have submitted superbills but failed to get any reimbursement, and/or
• simply want to skip the hassle of paperwork!

Here's how it works:
1. Let your clinician know that you want them to send your session billing data to Mentaya,
2. sign up for Mentaya: Sign Up Link,
3. we will enter your session billing data into the platform after each attended session,
4. Mentaya submits the claim and handles any insurance follow-up, then
5. you get the pre-determined reimbursement from your insurance!

Mentaya charges a 5% fee per claim, which includes handling any paperwork required, dealing with denials, and calling insurance companies.

It's risk-free: They guarantee claims are successfully submitted, or a full refund of their fees!

Use this tool below to see if you qualify for reimbursement for therapy sessions.